Great Customer Service

Friday, August 8, 2008 

I got a pair of Seth Thomas WBL-714-FS-SETH clocks out of a factory salvage; no instructions of course. They seemed simple enough, but I couldn’t get them to sync. There are the typical (for a radio sync clock) time zone buttons which make the hands move to the appropriate relative position by time zone. There is a big button that makes the hands move and a small button that seems to do nothing. They were not synced. I let them sit for a few days and they still were not synced.


I looked up the company’s web site and wrote a little note on their form, expecting nothing:
"I have two WBL-714-FS-SETH clocks. They do not seem to set themselves to the time signal. After a couple of days, they are not synchronized. Any hints?"

A day later I got this from Donna at the company:
"Dear David: It sounds like they are not receiving the signal. Have you tried moving them to a different location and see if they receive the signal? If not, try that. If you have tried different locations, then try taking the battery out for about 5 min, then put it back in, hit your time zone and if should advance to 4, 8 or 12. It will stay there till it receives the signal. You may just have to move them. Let me know how you make out."

It worked perfectly and now both clocks are synced. It was such a pleasant, prompt, and above all accurate response that it made me wonder if I’d ever received such good service before and as far as I can remember only McMaster Carr compares.

Posted at 13:36:06 GMT-0700

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