Verisign Cold Calls to Push Pay Certs

Monday, August 3, 2009 

I got an interesting call from 305-800-1000 claiming to represent Verisign. Whoever was calling (“they,” not necessarily Verisign, but I don’t have any reason to doubt that) had reviewed my site and found I was using a CACert certificate, which the caller accurately pointed out generates a warning in most browsers, and accurately pointed out might turn users away for no valid reason whatsoever except that I didn’t pay Verisign for the privelege of using encyrption and FireFox penalizes me for not having done so.

They thought I should “upgrade” to a Verisign cert.

I politely explained that I understood that CACert isn’t included in most default browsers and that it should be and that charging for certificates was a scam and that I absolutely would not be switching and I was doing my part to make the web a better place.  Amazingly, the caller actually seemed to understand my off-script rant and thanked me for my time.

I hate the current cert model.  It is totally broken.  People seem to think that certs work as a trust tool and if only you give people big enough, annoying enough warnings they’ll not trust a free, expired (or perhaps even illegitimate) cert.  The problem is that certs are a pain in the ass.  Recently my BlackBerry started telling me Google Maps’ cert had expired.  Did I not use maps until they fixed it?  Would you?  No, of course not.   You just pick through an extra stupid dialog.  The worst thing about the new FireFox update is the real estate wasted on cert validity and the astonishingly annoying “are you absolutely sure you trust this cert?” dialogs.

The only valid reason for SSL is so that when you’re at a coffee shop or on an untrusted networks, it is harder for people to sniff your passwords.  That’s it. It completely fails as a validity check, no matter how big and red the policeman warning logo is.  It always fails for a number of reasons:

  1. A bad cert doesn’t mean anything.  “Green” certs are absurdly expensive (they should be free), expire, and are hard to manage so one frequently finds bad certs on known good sites.
  2. A good cert doesn’t  mean anything.  All it means is that the site paid and the URL matches.  But even a place like a bank might have dozens of URLs for different parts of their service and so getting a green cert for is just as good as  If the site looks the same, most people will log right in to either.
  3. Nobody pays any attention anyway.  And they really shouldn’t.

In the end this is a disaster for net neutrality.  There are some interesting debates about FireFox’s new, intrustive dialog boxes.  The cold call I just got is a natural consequence of a FUD policy which in effect reduces interent security to the benefit of people selling certificates FireFox approves.  If it turns out there is financial benefit flowing from the vendors of “approved” certificates to FireFox, I’ll never use it again.   Even without impropriety, I think Mozilla has done a grave disservice to the internet.

Posted at 12:56:39 GMT-0700

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